Privacy Policy
Your passport details, travel documents and payment information deserve real protection — here's exactly what we collect, why, and how it's kept safe.
Last updated August 17, 2026
Information We Collect
- Application details — your name, date of birth, gender, citizenship, email and phone number, passport number and expiry, and travel details (dates, purpose of visit, hotel/stay) when you apply for a visa.
- Documents you upload — your passport copy and photo, validated for file type and size before being stored against your application.
- Payment information — handled entirely by Razorpay, our payment processor. We never see or store your card, UPI or bank details ourselves — only the payment reference and status once a transaction completes.
- Account/session data — if you contact support or track an application, we use this to verify it's really you before showing any status.
How We Use Your Information
- To process your visa application — reviewing your documents, submitting on your behalf, and keeping your application status up to date.
- To communicate with you about your application, including confirmations, status changes, and requests for additional documents if needed.
- To process payments securely through Razorpay and issue confirmations/receipts.
- To provide support when you reach out via WhatsApp, phone or email.
- We do not use your passport or travel details for advertising, and we do not sell your personal information to anyone.
Who We Share Data With
- Razorpay (our payment gateway) processes your payment directly — we only receive confirmation that it succeeded, not your card/bank details.
- Our visa specialists assigned to your application access your details only as needed to process it.
- Relevant embassies/consulates or immigration authorities, where required to actually submit your visa application.
- We do not share your information with advertisers or data brokers.
How We Protect Your Data
- Payments are verified using cryptographically signed tokens and never trusted from client input alone — pricing and payment status are always re-checked server-side.
- Account passwords are hashed, never stored in plain text.
- Uploaded documents are validated by their actual file content (not just the filename) before being accepted, and stored with server-generated filenames rather than anything derived from what you uploaded.
- Access to applicant data inside our admin system is role-based — team members only see what's relevant to their role.
How Long We Keep Your Data
- We retain application data for as long as needed to process your visa and to meet any legal, tax or regulatory record-keeping requirements afterward.
- You can request deletion of your data at any time — see "Your Rights" below — and we'll remove what we're not legally required to keep.
Your Rights
- Access — ask us what personal data we hold about you.
- Correction — ask us to fix inaccurate details on your application.
- Deletion — request your data be removed, subject to legal retention requirements.
- To exercise any of these, contact us using the details below — we'll verify your identity before making changes to protect your own data from being altered by someone else.
Questions About Your Privacy?
- Email us at support@clickonvisa.com for anything related to your data or this policy.
- Call +91 9773798867 (Mon - Sun: 9:00 AM - 9:00 PM (IST)).
- Or chat with us directly on WhatsApp for a faster response.